Fastrack Communications Pvt. Ltd. is a professionally managed organization with its corporate headquarters in Noida and a network of regional offices across the country. The company was established in June 2008 and has fast grown into a reputed handset player in the market with its brand - Lemon Mobiles. FCPL's handset portfolio includes an exciting range of products starting from a basic handset to high end models with top end features at affordable price points. The company believes in providing innovative products to its customers at affordable and smart value for money prices.
The company employs principles and techniques of continuous quality improvement and emphasizes long-term quality partnerships with customers and suppliers. The company stresses on providing a pleasing customer experience and is focused on building a world class after-sales service infrastructure.
The leadership team comprises of Mr. Gopal Kalra & Mr. Sandeep Mushran. Mr. Kalra is a strategic visionary with a rich experience in the telecom domain and a specialist with an eye for new technology trends. Mr. Mushran is a veteran of telecom industry with an indepth knowledge of mobile handset business and has been associated with multiple brands like Bharti, Siemens, Vodafone and Tata.
- To make every Indian a part of the mobile revolution
- To create respected telecom company that will help India transform its masses
- Provide innovative, stylish and feature rich phones at affordable prices
- Focus on superior after sales service with a sound service network, collection centers & support systems to achieve turnaround time within 24 hours.
Lemon is a fresh, young, fun, trendy brand that aspires to revolutionize the mobile handset market. The core idea is to encourage people do more with their devices and delighting them with incredibly featured and multimedia rich offerings in their respective segments.
Lemon imbibes the fun element as a part of its communication and strategy. Lemon stands for freshness, innovation, auspicious & youthfulness.
Designed to Excel
Lemon Mobiles guarantees top quality products, latest technology, regular supply, dependable services, and customer demand through,
- Stylish, feature rich & best techno loaded phones at reasonable prices.
- PAN India Supply Chain Network.
- Company owned After Sales Service Network.
- Industry standard people practices
- Professional Brand Building through multi level marketing.
- Multiple tie-ups with best global vendors
For Lemon, this journey has been exciting and has taken the brand Lemon from one state to another throughout the country. Today Lemon Mobiles has a fast expanding network of sales and service outlets throughout India. Lemon Mobiles has a reach in about 20000 retailers spread across the country via its distribution channel consisting of 500+ distributors.
Commitment for deliverables
Lemon Mobiles has tied up with the world's top manufacturers with a reputation for top quality manufacturing and are the OEM's (Original Equipment manufacturers) and ODM's (Original Design Manufacturers) for the top brands of digital devices in Taiwan, Japan, S. Korea and China.
To ensure quality products, we follow
- Strict QA (Quality Assurance) & Comprehensive Product Testing Process
- Partnerships with leading manufacturing houses
- Direct monitoring & Sourcing of mobile chipsets
Service to the end user coupled with state-of-the-art mobile handsets with top notch quality is a constant endeavor at Lemon Mobiles.
The customer service centers work on the franchisee model and the company is rapidly expanding its service reach in different parts of the country. The company has 300+ Lemon authorized service centers across the country. The company follows a layered approach to customer service and this is supported by the Level 4 service center located close to the company's head office in Noida.